I use Humalog Mix 25 KwikPen by Eli Lilly. Which pen is compatible with MedExel products?
MedExel pen needles are designed and manufactured according to the international standard ISO 11608-2:2012, meeting all requirements. Therefore, they are compatible with most existing pens. However, there may be some pens with unique designs that are incompatible.
What is the product's shelf life and storage condition?
MedExel products have a shelf life of 5 years and should be stored in a dry, cool place.
I was diagnosed with diabetes. Which product should I use?
The gauge and length (mm) of the needle depend on the user’s body type. Please refer to the specifications on our website for guidance.
Where can I purchase the products, and what are the prices?
Products can be purchased at hospitals, pharmacies, and medical device retailers. Prices vary depending on the seller. You can also visit the online store on the MedExel website for more details.
Can I buy lancets and other diabetes-related consumables together?
Please contact MedExel by phone for more information, and we will be happy to assist you.
Is it possible to exchange products due to defects or user error?
Please contact the representative listed on the product box, and we will assist you accordingly.
Tel: 031-299-1077
E-mail: sales@medexel.co.kr
Are there any precautions when attaching the pen needle?
When attaching the pen needle, ensure it is aligned at a right angle. Please carefully read the included instructions.
Why shouldn’t I reuse a product labeled as single-use?
Repeated use can dull the needle tip and remove the silicone coating, making injections difficult and causing discomfort. Additionally, reuse increases the risk of secondary infections due to contaminants.
